If you are experiencing difficulties in your family or are worried about your children, there are people who can offer help and support. norfolk.gov.uk
var body = document.body; body.className += " u-body u-xl-mode"; body.style.cssText += " "; var dataBg = ''; if (dataBg) { body.setAttribute('data-bg', dataBg); } Self Help Support report4support Report4support is an in school communication tool for non-emergency issues that you might wish for school staff to be alerted to; such as, non-emergency safeguarding concerns, worries about well-being and issues related conflict or bullying. When we receive an email through report4support, we will respond to your concern as soon as possible and ensuring that the concern is dealt with appropriately. All general school queries should be directed to the school office via This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. Are you Looking for Friendly Help and Advice? There are support groups, charities, agencies and organisations that can help families and individuals, young and old, with almost every issue you or someone you know might have. We have listed a wide range of free support links here but there are others should you choose to search online for alternatives. The information and links are organised into categories, however please keep in mind that some do have cross over to different categories on this page. If you are worried about something, it is likely that you will find a link here that you can follow to gain more information and support. We hope you find this helpful. Title Title View allAddiction & Substance MisuseAlcoholBereavement & LossBullying & Abuse (Crime)Crime & Criminal BehaviourEducation & Development Family, Parenthood and Children Looked AfterGambling, AddictionGeneral SupportHousing & IndependenceIdentity, Sexuality & GenderMental health and well-being appsOnline SafetyPhysical & Mental HealthRelationships, Sex & SafetySelf Harm Clear filters Act On ItInformation & support for young people that are struggling with their personal relationships which might be unsafe. We know that those aged 16 – 25 are more vulnerable when it comes to abusive relationships actonitnow.co.uk Anti Bullying AllianceA coalition of organisations and individuals, working to help stop bullying and create safer environments in which children and young people can live, grow, play and learn. anti-bullyingalliance.org.uk At A LossSupport in the UK for people suffering a significant loss, to ensure that every bereaved person in the UK can find support when they need it. ataloss.org Autistic SocietyOur contact centre of dedicated helplines is here for you. We are often very busy, and do our best to reply as quickly as we can. You can also use our online advice and guidance or our Autism Services Directory to see if you can find what you're looking for. autism.org.uk BarnardosWorking to protect and support the UK's most vulnerable children. We help hundreds of thousands of children, young people, parents and carers via our services across the UK. barnardos.org.uk/what-we-do BEATEating disorders are complex mental illnesses. Anyone, no matter what their age, gender, or background, can develop one. Some examples of eating disorders include bulimia, binge eating disorder, and anorexia. beatingdisorders.org.uk Benjamin FoundationBringing hope, opportunity, stability and independence to children, young people and families experiencing challenges in Norfolk and Suffolk. benjaminfoundation.co.uk BigDealBigDeal is a place for young people to find information and support related to gambling, either for themselves or someone they care about. bigdeal.org.uk BoomWe provide support and positive activities to young people who have limited opportunities, such as young people who help care for a family member. benjaminfoundation.co.uk BREAKGiving vulnerable children, young people and families the time, support, and care they need to achieve their full potential. Whatever a child’s start in life, we believe that with the right support there is no limit to what they can achieve. break-charity.org British Youth Council & Youth ParliamentEmpower young people to influence and inform the decisions that affect their lives. Engaging with democracy locally, nationally and internationally, making a difference as volunteers, campaigners, decision-makers and leaders. byc.org.uk BrookDo you need to find out or ask questions about, contraception, pregnancy, STIs, gender, abuse or wellbeing. Brook can help you in these and other areas. brook.org.uk Bullying UkSupport, advice and practical help for children and/or families that have experienced bullying as well as support for issues that are linked in some way to bullying. bullying.co.uk CalmThe Campaign Against Living Miserably is leading a movement and support service working against suicide. Also providing help directly to anyone affected by suicide in any way. thecalmzone.net CAMHSNCC & NHS services aiming to support for children and young people with mental health problems, support for families with an aim to reduce mental health deterioration and crisis NCC & NHS camhs-resources.co.uk Carers Matter NorfolkAre you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support? If so, you are one of 100,000 unpaid carers living in Norfolk Carers Matter Norfolk is here to support you. carersmatternorfolk.org.uk Centre PointProviding homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. centrepoint.org.uk CEOPAre you worried about the way someone has been communicating with yourself or with another person online? Are you concerned that online grooming or sexual abuse might have or might be going to happen? If so, let CEOP know. ceop.police.uk/safety-centre Change Grow LiveIf you’re worried about substance misuse (alcohol and other drugs), and/or it’s related problems, if you want to make some positive changes, we’re here to help. changegrowlive.org Chat HealthText messaging service for 13-19-year olds to confidentially seek help about a range of issues, make an appointment with a school nurse or find out how to access other local services including emotional support. chathealth.nhs.uk ChildlineYou can contact Childline about anything. Whatever your worry, it's better out than in. We're here to support you and help you find ways to cope. There are lots of different ways to get in touch with us. And you can also get help from other young people through our site. childline.org.uk Children's Rights AllianceProvide legal information, raise awareness, and undertake research about children’s access to their rights. We mobilise others, including children and young people, to take action to promote and protect children's human rights. crae.org.uk Children’s CommissionerIndependent of Government and Parliament, the Children’s Commissioner has unique powers to help bring about long-term change and improvements for all children, particularly the most vulnerable. childrenscommissioner.gov.uk Citizens AdviceOffers free, independent and confidential advice. Helping to solve problems, including debt and consumer issues, benefits, housing, legal matters, employment, and immigration. citizensadvice.org.uk City Of SanctuaryNorwich is part of a national movement building a culture of welcome for refugees and asylum-seekers. We want to see a culture of hospitality grow in our city, particularly towards those who have lost their homes, fled persecution, and now seek safety here. norwich.cityofsanctuary.org Coram VoiceThis service offers independent support and information for children and young people in care, on the edge of care and care leavers with anything they might need. coramvoice.org.uk County Lines - National Crime AgencyInformation and help relating to ‘County Lines’ drug dealing wherein the exploitation of young and vulnerable people happens as they are targeted and coerced or forced into criminal activity. nationalcrimeagency.gov.uk CruseGrief is a natural process, but we know it can be devastating. Our specialist bereavement experts have experience in all types of loss and can offer support however and whenever the death occurred. cruse.org.uk CSA CentreWe are the Centre of expertise on child sexual abuse (CSA Centre). We want children to be able to live free from the threat and harm of sexual abuse. Our aim is to reduce the impact of child sexual abuse through improved prevention and better response. csacentre.org.uk Dahlia ProjectSupporting females in a safe, confidential and non-judgemental space where they can discuss their experiences with trained counsellors, begin to understand the effects of Female Genital Mutilation (FGM) on their physical and mental health and helping them to rebuild their emotional wellbeing and resilience. https://www.dahliaproject.orghttps://www.fgmnetwork.org.uk/ Disrespect NobodyInformation advice and support for young people to help them understand what healthy relationships look like and what unhealthy, potentially abusive relationships, are and how and when they should seek help. disrespectnobody.co.uk Early HelpIf you are experiencing difficulties in your family or are worried about your children, there are people who can offer help and support. norfolk.gov.uk Education SupportThe only UK charity dedicated to improving the health and wellbeing of the entire education workforce. Offering emotional and practical support to anyone who works in UK education. educationsupport.org.uk Family ActionFamily Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across the country. family-action.org.uk Family LivesWe help with all aspects of family life; child development, issues with schools, parenting, relationships, family breakdown, aggression in the home, bullying, teenage risky behaviour and mental health concerns of both parents and their children. familylives.org.uk Family Mediation ServiceWe provide a service used by couples undergoing a separation to help them reach agreements on related issues such as finances and custody. This process is facilitated by accredited mediators who help work through vital communication and discussion. familymediationservice.org.uk Food Banks & Free SuppliesLocal & nationwide network of food banks that provide emergency food and support to people locked in poverty. norwich.gov.uk/foodbanks trusselltrust.org networknorwich.co.uk FRANKInformation and practical support as well as extensive factual information about a wide range of substances. Medical, Psychological and legal information that is accurate and trustworthy. talktofrank.com Gender TrustInformation and explanations about a range of issues relating to gender, gender conformity, non-conformity and the growing scientific understanding about sex and gender. gendertrust.org.uk GingerbreadWe want a society in which single parent families are treated equally and fairly. To get there, we provide information to help single parents support themselves and their family. gingerbread.org.uk GiresA UK wide organisation whose purpose is to improve the lives of trans and gender diverse people of all ages, including those who are non-binary and non-gender. gires.org.uk GriefGrief encounter is a free help and counselling service for children and young people who have experienced the death of a loved one, family member or close friend. griefencounter.org.uk Harmless Self harm is the term used to describe when someone deliberately hurts themselves as a way of dealing with their emotions. harmless.org.uk iCash The clinic offers the following services, C-card, chlamydia testing , condoms , contraception , emergency contraception , HIV care , HIV testing one stop IUD/IUS clinic, STI testing , support and advice. icash.nhs.uk Internet Matters Helping parents keep their children safe online Supporting families online Get expert support and practical tips to help children benefit from connected technology and the internet safely and smartly. internetmatters.org Just One Norfolk The ‘go to’ health website for Norfolk families. This is an extensive resource from where you can access information and support about any health issue at any time. justonenorfolk.nhs.uk Kooth Young people's confidential online mental wellbeing community. Free, safe and anonymous support available 24/7. Helpful and effective with great reviews from the thousands of young people that use it. kooth.com Leeway 1 in 3 women and 1 in 5 men will experience domestic abuse in their lifetime, and 750,000 child incidents of domestic abuse are reported in the UK every year. It's our aim to provide free and confidential support to anyone experiencing domestic abuse. leewaysupport.org Love Is Respect The national resource helping to prevent unhealthy relationships and intimate partner violence by empowering young people through inclusive education, support, and resources. loveisrespect.org MAP MAP offers advice in the following areas, mental health and well being, housing, money and benefits, employment, education and training, relationships, sex and sexual health. They have a drop in centre in Norwich. map.uk.net Marie Collins Foundation The Marie Collins Foundation (MCF) is the UK charity enabling children who suffer sexual abuse and exploitation via internet and mobile technologies to recover and live safe, fulfilling lives. mariecollinsfoundation.org.uk Matthew Project Supporting people with drug and alcohol related issues, providing innovative education about the risks of drugs and alcohol, empowering people to make more informed choices, Free and confidential advice to anyone affected by drugs and alcohol. matthewproject.org MEND Helping Muslims to access the support and resources they need to live safely in Britain. Working to ensure that anti-Muslim prejudice is regarded as socially unacceptable as are other forms of hate, racism and xenophobia. mend.org.uk Mental health and well-being apps A collection of apps that are designed to support young people, adults and families with their mental health and well-being. If you click on the image it will open the app site in a new window. Some of these do need a paid subscription to use them while others have been made freely available during the Covid situation. camhs-resources.co.uk Mermaids One of the UK’s leading LGBTQ+ charities, empowering thousands of people with its secure online communities, local community groups, helpline services, web resources, events and residential weekends. mermaidsuk.org.uk Nelsons Journey We are a Norfolk charity that supports young people up to their 18th birthday that have experienced the death of a significant person in their life. We offer one to one support and opportunities to meet other children of a similar age who have also experienced a bereavement. nelsonsjourney.org.uk NHS 111 The service to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health. 24 hours a day, 7 days a week. 999 should only ever be called in life threatening emergencies. 111.nhs.uk Norfolk County Council Find local and regional services available in your area for a wide range of practical support and links to other support services. norfolk.gov.uk/where-i-live Norfolk LGBT+ Project To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information. norfolklgbtproject.co.uk Norwich Pride Working to ensure that we live in a city where everyone can feel safe and proud to be themselves. We work to support and celebrate the LGBTQ+ people that live in this fine city. norwichpride.org.uk NSPCC Services that help children who’ve been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. nspcc.org.uk PAPYRUS Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact us. We exist to reduce the number of young people who take their own lives and support people who have been affected by suicide. papyrus-uk.org POLICE To report a non-emergency or non-life threatening crime it is best to do so using the link below. If you would rather speak to a person to report please call 101. Only in a life threatening emergency should you call 999. norfolk.police.uk/contact-us/5-report-it Priscilla Bacon Hospice Providing palliative care, improving the lives of people who have a life-limiting or terminal illness. Helping people to live as actively as they can by helping to take care of their physical, emotional, spiritual and social needs to the end of their lives. priscillabaconhospice.org.uk Project deShame | Childnet Project deSHAME aims to tackle peer-based online sexual harassment by empowering local communities to work together to increase reporting among young people. childnet.com/project-deshame/ Red Balloon Helping young people who have self-excluded from mainstream school for various reasons. Bullying, abuse, mental health problems or life-long conditions are among the most common causes that lead young people to opt out of school. redballoonlearner.org Refugee Council We provide crisis advice and practical support, helping refugees to integrate into their new communities. We offer mental health counselling to help them come to terms with the trauma so many have experienced. We are the only organisation providing support of refugee children and young people who arrive in the UK alone. refugeecouncil.org.uk RELATE The UK's largest provider of relationship support; last year we helped over 2 million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships. relate.org.uk Rose Project Our ROSE project stands for Reaching Out on Sexual Exploitation, supporting young people throughout Norfolk, who have been affected by, or are at risk of, child sexual exploitation. magdalenegroup.org/rose-project/ Runaway Helpline We listen and offer confidential support. Not judge or tell you what to do. If you are thinking about running away, if you have already run away, or if you have been away and come back. You can also contact us if you are worried that someone else is going to run away runawayhelpline.org.uk Samaritans We offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. samaritans.org SEND Family Support Supporting families across the UK who are caring for Individuals with Special educational needs and disabilities. sendfs.co.uk sexpression:UK Providing access reliable information about relationships, sex and sexuality so that young people reduce risk from STIs and unwanted pregnancy. Empowering people to make individual, informed decisions regarding their bodies and their health. sexpression.org.uk Shout If you are struggling to cope and need to talk, our trained Shout Volunteers are here for you, day or night. Shout 85258 is a free, confidential, anonymous text support service. You can text from wherever you are in the UK. giveusashout.org Stand Against Racism And Inequality A community-oriented agency that provides support and advice to victims of hate, and promotes equality and good relations between people with protected characteristics as defined by law. sariweb.org.uk Stop Hate UK Stop the hate is a campaign powered by a range of charities, movements, and campaigners. our aim is to bring an end to online abuse, harassment, and bullying. stopthehate.uk SYEP Sprowston Youth Engagement Project provides community supported youth groups and services in Sprowston and Old Catton. syep.co.uk Teenage Cancer Trust Help and support for teenagers suffering or recovering from Cancer. teenagecancertrust.org Teenage Helpline Providing services to young people across the UK. Our services are led with a youth focus to ensure that we are able to stay in touch with what young people want and need. Our service provides young people with peer support. teenagehelpline.org.uk Terrence Higgins Trust The largest provider of HIV and sexual health services in the UK, giving free access to information and services on line as well as running services out of local health centres. tht.org.uk The Change Project Delivering ‘Respect’ accredited domestic violence perpetrator programmes; through the behavioural change of the abuser we aim to increase the well-being of people who are, or have been, living with conflict or domestic violence & abuse. thechange-project.org The Cyber Helpline Free, confidential helpline for individuals who have been a victim of cyber crime. We help individuals understand, contain, recover and learn from cyber attacks by linking them with cyber security technology & experts who provide relevant advice and guidance. thecyberhelpline.com The Forward Trust Forward supports people in recovery from addiction and ex-offenders to reconnect with family members and friends and to build and maintain healthy relationships. www.forwardtrust.org.uk The Harbour Centre The Harbour Centre is local and offers a place of support, provides practical and emotional counselling, to help individuals who have been victims of sexual assault or rape. theharbourcentre.co.uk Thinkuknow The National Crime Agency's CEOP Education team aim to help protect children and young people from online child sexual abuse. We do this through our education programme, providing training, resources and information to professionals working with children, young people and their families. thinkuknow.co.uk UK Safer Internet Helping children and young people stay safe online Welcome to the new UK Safer Internet Centre website! We are currently in the process of ensuring all our content is accessible but, if you have any trouble finding anything, just drop us an email: saferinternet.org.uk Understood We’re dedicated to shaping a world where millions of people who learn and think differently can thrive at home, at school, and at work. understood.org UNICEF - UNCRC The United Nations Children’s Fund, works to build a better world for every child, every day, everywhere in line with the UNCRC: The United Nations Convention on the Rights of the Child. unicef.org.uk unicef-convention-rights-child-uncrc Victim Support Helping anyone affected by crime, not only those who experience it directly, but also their friends, family and any other people involved. It doesn’t matter when the crime took place – you can get our support at any time, and for however long you need us. victimsupport.org.uk Winston's Wish The death of a parent or sibling is a devastating situation for a child, but with the right support at the right time, delivered in the right way, we know these children can go on to lead full and flourishing lives. winstonswish.org Young And Free - C-card C-Card is a scheme for young people to easily access free condoms and lube confidentially. This is to reduce unnecessary embarrassment so that young people can improve sexual health, reduce the transmission of sexually transmitted infections and the risk of potential unplanned pregnancy where applicable. youngandfree.org.uk Young MindsHave you experienced any of the following and feel that you would like help or to talk to someone about it; abuse, anger, bullying, death and loss, eating problems, problems at school sleep problems, self harm. youngminds.org.uk Young Stonewall Here to let all young lesbian, gay, bi and trans people - as well as those who are questioning, know they're not alone. Empowering young people, regardless of their sexual orientation or gender identity, to campaign for equality and fair treatment for LGBTQ people, and against discrimination. youngstonewall.org.uk Youth Access Information, advice and counselling services for the youth advice and counselling sector. Also supporting young people to campaign for changes that meet their needs and rights. youthaccess.org.uk Youth Offending Team (YOT) NorfolkNorfolk Youth Offending Team (NYOT) is a multi-agency partnership team whose aim is to prevent children and young people from offending and to help them restore the damage caused to their victims. We aspire to make Norfolk an even safer place to live and help young people achieve their full potential in life. norfolk.gov.uk/youth-offending-team Zero Suicide Alliance The ZSA is ultimately concerned with improving support for people contemplating suicide by raising awareness of, and promoting, FREE suicide prevention training which is accessible to all. The aims of this training are to enable people to identify when someone is presenting with suicidal thoughts/behaviour, to be able to speak out in a supportive manner, and to empower them to signpost the individual to the correct services or support. zerosuicidealliance.com 44444 11
